Processing and delivery options vary between our vast range of products, 98% of our items are made to order so we do have individual estimated process times for each item, occasionally to speed things up for you we may dispatch separately.

Processing time shown on item descriptions is an rough estimate and calculated in working days, it does not include weekends or public / bank holidays due to our workshop being closed. At checkout you will be given an estimated delivery date however this is to be used as a rough guide only.

Whilst we do usually dispatch a lot sooner than the typical delivery date we still show this as an estimate, we strongly advise you ordering with plenty of time for your event to avoid disappointment or stock issues.

We are always happy to answer customer enquiries however please refrain from emailing for order updates unless in the unlikely event that the estimated delivery date has passed and you have not received a dispatch notification, answering these emails takes us a lot of admin time therefore delaying the printing of orders. Please refer back to your original email receipt for order and delivery details.

Priority Processing

Real Unique are well aware that weddings are very stressful and time consuming to plan, we understand the little extra touches and gifts can be forgot about until your event is round the corner, due to this we now offer a priority printing service. We have a limited number of priority slots available each month and once these are sold we can no longer offer this service.

Priority Processing is a 'push fee', selecting this will place your order to the top of all others and will get it printed and dispatched very quickly, there are only a select few available so this does not affect the processing of all our other orders.

Please note: Priority is NOT guaranteed and is subject to stock, we will advise if we are unable to honour your priority order and give an alternative option or a full refund if it is not available for your order, priority orders placed after 2pm will be calculated from the following working day.

By agreeing to our terms and conditions upon checkout you are also agreeing to the processing terms, once your order has been acknowledged we are unable to accept cancellations.

Delivery

Most of our items are dispatched with Royal Mail, the delivery time and method with be dependant on the selection at checkout, on bulk orders and corporate orders we occasionally deliver with DPD named day delivery. All items are sent for using a tracked service and may require a signature.

Due to relying on a third party to deliver your goods we are unable to take any responsibility for delivery delays or strikes that occur with our carrier, please see our terms and conditions for further information.

 

 

 


When will my order arrive?

Tracking your orders exact progress is not a service we currently offer, as we have a wide variety of print processes with most items being batch printed by our different departments, we are unable to offer a step by step progression on individual orders. Our current processing time is advised on our main home page, on our 'Processing and Delivery Page' and will be shown at checkout along with an estimated arrival date, please note this as your order will always arrive on or before this date.

We are unable to fast track, speed up or cancel orders that have already began to be processed.

If you have forgotten your estimated arrival date please see how to calculate this below:

 

Step 1: In your account, click on the 'Order Information' Tab                  



Step 2: Click on the 'View Invoice' Tab, Once your order shows as completed this means the processing has finished and your order is on the way to you, orders will typically arrive within 2-7 days.

 

Step 3: This will show your original order receipt that would have also been emailed to your registered email address, if this did not arrive please check your junk / spam folder.  To calculate your processing time count on a calendar the working days from your order date (working days exclude weekends and public / bank holidays).