Processing and Delivery
Processing time shown at checkout is calculated in working days, it does not include weekends or public / bank holidays due to our workshop being closed. At checkout you will also be given an estimated dispatch date, please note this as it will not be shown on your email receipt.
Whilst we do usually dispatch a lot sooner than the typical delivery date we still show this as an estimate, we strongly advise you ordering with plenty of time for your event to avoid disappointment or stock issues.
We are always happy to answer customer enquiries however please refrain from emailing for order updates unless in the unlikely event that the estimated delivery date has passed and you have not received a dispatch notification, answering these emails takes us a lot of admin time therefore delaying the printing of orders. Please refer back to your original email receipt for order and delivery details.
Real Unique are well aware that weddings are very stressful and time consuming to plan, we understand the little extra touches and gifts can be forgot about until your event is round the corner, due to this we now offer a priority printing service. We have a limited number of priority slots available each month and once these are sold we can no longer offer this service.
Priority Processing is a 'push fee', selecting this will place your order to the top of all others and will get it printed and dispatched very quickly, there are only a select few available so this does not affect the processing of all our other orders.
Please note: Priority is NOT guaranteed and is subject to stock, we will advise if we are unable to honour your priority order and give an alternative option or a full refund if it is not available for your order, priority orders placed after 2pm will be calculated from the following working day.
By agreeing to our terms and conditions upon checkout you are also agreeing to the processing terms, once your order has been acknowledged we are unable to accept cancellations.
Most of our items are dispatched with Royal Mail, the delivery time and method with be dependent on the selection at checkout, on bulk orders and corporate orders we occasionally deliver with DPD named day delivery. All items are sent using a tracked or barcode service and may require a signature.
Due to relying on a third party to deliver your goods we are unable to take any responsibility for delivery delays or strikes that occur with our carrier, please see our terms and conditions for further information.
We are still accepting orders however our team are currently working under extreme pressure with an influx of online orders. Our priority is keeping our staff safe and to ensure this we do have less staff working at our warehouse and some staff working from home. This unfortunately may cause disruption to some areas highlighted below:
- Email response time
Please allow extra time for your enquiry to be answered
- Shipping Notifications
We are working to our production times shown at checkout however there may be a delay receiving your shipping notification due to our admin team working different pattern shifts to our production / dispatch team.
- Order Notifications
We kindly ask you to ensure you’re happy with the order details and double check prior to placing your order, as our production team usually start production on your order within the hour we are unable to accept and changes or cancellations to your order.
- Delivery Delays
During busy periods our delivery partners may experience some delays beyond our control, please ensure you are ordering well in time for your event.
This last year has been extremely challenging for us and would like to thank you for your custom and support.