How long will my order take to be delivered?

The majority of items we sell are made to order which means we do have set processing times for those items, processing time is time that it takes to order in, design, print, press and package your goods and does not include delivery time. All items have the processing time stated in the description. Processing time is in working days and excludes weekends, public and bank holidays. Delivery time is then on top depending on the service you select at checkout.

Please click here to .see our Processing and Delivery Page for more information

 

Are all of your products in stock?

We hold stock of most of our items however, due to the majority of our stock being personalised it is impossible for us to keep set stock levels and in some cases something may become out of stock. In this instance we will email you as soon as possible with the option of an alternative item or a full refund.

 
How do I personalise my order and send you images?

If you wish to add any personalisation to your item such as a name or date. On our items that allow personalisation you will see a personalisation box on the item description. You will also see an image upload box on the items that require images. If you do not see these boxes, these items do not allow personalising. We will not send personalised items out without personalisation unless specifically asked to do so.

 

Do you accept returns?

Unfortunately we are unable to accept returns on any made to order or personalised items. This does not affect your statutory rights. If you have an issue with your order please contact us at orders@realunique.co.uk within 24 hours where one of our team members will assist.

 

My order has arrived damaged, what should I do?

We do have a strict quality control system in place during packaging however in the unlikely event that your item has arrived damaged, please contact us so we can resolve the issue for you. Please do not accept any parcels with damaged packaging.

We may require you to send us images so we can judge further on what action shall be taken.

 

I can't find the answer to my question. What do I do?

If you cannot find the answer to your question on our website or on this FAQ form please email us at: info@realunique.co.uk and one of our team will be happy to assist you.

 
I have an old image although it got damaged, can I still use this?

As well as printing we also offer a graphic design and image editing / manipulating service. We can edit, change, add and restore your image if required. Please note: This service carries a small charge dependant on the work that needs doing to your image.

 
I want to place an order but it is not in your shop

 
Is it possible to buy a gift voucher for someone?

At present we do not offer gift vouchers.

 
What types of payment do you accept?


 

 
   

 

 


When will my order arrive?

Tracking your orders exact progress is not a service we currently offer, as we have a wide variety of print processes with most items being batch printed by our different departments, we are unable to offer a step by step progression on individual orders. Our current processing time is advised on our main home page, on our 'Processing and Delivery Page' and will be shown at checkout along with an estimated arrival date, please note this as your order will always arrive on or before this date.

We are unable to fast track, speed up or cancel orders that have already began to be processed.

If you have forgotten your estimated arrival date please see how to calculate this below:

 

Step 1: In your account, click on the 'Order Information' Tab                  



Step 2: Click on the 'View Invoice' Tab, Once your order shows as completed this means the processing has finished and your order is on the way to you, orders will typically arrive within 2-7 days.

 

Step 3: This will show your original order receipt that would have also been emailed to your registered email address, if this did not arrive please check your junk / spam folder.  To calculate your processing time count on a calendar the working days from your order date (working days exclude weekends and public / bank holidays).