As most of our products are made to order we do have an individual estimated dispatch times for each item, the production time is calculated in working days and does not include the time it takes to deliver your item, the delivery method selected at checkout will determine when you should expect your item once it has been printed and dispatched from us.
Please see your shopping cart for the estimated arrival date of your order, we kindly ask you to note this information and avoid contacting us unless in the unlikely event your order has not arrived after this.
We are still accepting orders however our team are currently working under extreme pressure with an influx of online orders. Our priority is keeping our staff safe and to ensure this we do have less staff working at our warehouse and some staff working from home. This unfortunately may cause disruption to some areas highlighted below:
- Email response time
Please allow extra time for your enquiry to be answered
- Shipping Notifications
We are working to our production times shown at checkout however there may be a delay receiving your shipping notification due to our admin team working different pattern shifts to our production / dispatch team.
- Order Notifications
We kindly ask you to ensure you’re happy with the order details and double check prior to placing your order, as our production team usually start production on your order within the hour we are unable to accept and changes or cancellations to your order.
- Delivery Delays
During busy periods our delivery partners may experience some delays beyond our control, please ensure you are ordering well in time for your event.
This last year has been extremely challenging for us and would like to thank you for your custom and support.